You may return any order within 30 days of delivery — longer than the 14-day EU statutory minimum — without giving a reason. This applies to every product we sell; nothing is excluded from the standard return window.
Glasses must be returned undamaged, in their original packaging, with the case included.
Email hello@eclarix.eu with your order number and which pair you're returning. We'll confirm the return and next steps within one business day.
We refund the full purchase price within 14 days of receiving the returned item, to your original payment method. We may withhold the refund until we've received the item back, or you've provided proof that you've sent it, whichever comes first.
Return shipping is at your cost, unless the item arrived faulty or wasn't what you ordered — in that case we cover it.
If your glasses arrive faulty or damaged, contact us with a photo and your order number. We'll send a replacement or a full refund, including return shipping, at no cost to you.